We accept cash upon arrival, credit card payment at the hotel, bank transfer within 24 hours for the 30% deposit, and IRIS payments for reservations completed through our website.
Yes, a 30% deposit is required for most bookings. Final balance is paid upon arrival unless otherwise stated in your booking confirmation.
All detailed terms regarding payment schedules, cancellations, and amendments are available in the Booking Policy section of this website.
Double room rates apply for two guests, family rooms for three. Any additional person can stay for an extra €15/night (includes extra bed, linen, and breakfast). Children under 3 years stay free of charge when sharing the parents’ bed.
Room rates cover accommodation for the booked number of guests, daily cleaning service, bed linen and towels, and access to hotel amenities. State accommodation tax and any extra-person surcharges are not included.
Invoices can be issued upon request during or after booking. Please notify us in advance for smooth processing.
The minimum stay at Star Paradise is 3 nights in all season except 4 night minimum stay in High Season (July, August).
Please contact us as soon as possible. Our cancellation and modification terms depend on the type of rate selected — refundable or non-refundable.
Check-in starts at 15:00 and check-out is until 11:00. Early or late arrangements may be possible depending on availability.
Yes, guests may store luggage at reception if they arrive early or depart later than the scheduled check-out time.
Yes, subject to availability. Additional charges may apply during high-demand periods.
Yes, luggage assistance is available daily from early morning until early evening.
No. Star Paradise is a non-smoking hotel. Ashtrays are provided only in designated outdoor areas.
No, the hotel does not accept pets.
Yes — room service and luggage assistance are available daily, from early morning until early evening.
If you arrive before 15:00 and your room is not ready, you may leave your luggage at reception and use common areas until check-in. For late departures, contact reception: late check-out may be possible, subject to availability and possibly extra charge.
Yes — free Wi-Fi is available throughout the hotel, in rooms and public areas.
Children must be supervised by an adult at all times. Outside food or drinks are not allowed unless purchased from the pool bar.
The pool operates during posted daily hours. Please follow safety instructions and lifeguard guidelines where applicable.
Yes. Guests are kindly advised to switch it off when leaving the room to help conserve energy and ensure safe operation.
For safety and environmental reasons, all electrical devices should be switched off or unplugged when the room is unattended.
Cleaning service is provided daily.
Cleaning is performed daily, while linens and towels are changed every 2–3 days according to eco-friendly guidelines unless requested sooner.
Breakfast buffet is served daily from 08:00 to 11:30 in the main breakfast area (garden/ dining hall).
Breakfast buffet is available daily from 08:00 to 11:30 in the main breakfast area.
During the high season (June 1 – August 31), breakfast buffet is included in all room rates. For all other dates, breakfast is optional and may be added at €12.50 per adult and €7.50 per child (up to 12 years old). Breakfast can also be served to your room on request, depending on availability.
Yes. Support bars and accessibility features are available in key areas of the property to facilitate movement.
Yes. Reception can assist you in arranging taxi services or transfers, including transfers from the airport, with an additional charge.
Yes, parking is available on or near the hotel premises. Contact reception for more details.
Local taxi services and regional bus routes are accessible from Neos Marmaras. Our staff can guide you accordingly.
We can assist in connecting you with trusted local rental partners upon request.
Yes. Local doctors, health centers, and private clinics operate in the area. Reception can provide directions or assist in contacting a medical professional.
Several pharmacies operate in Neos Marmaras. Our reception team can inform you about distances and opening hours.
Please contact reception immediately. Emergency numbers in Greece are:
112 (General EU Emergency Line),
166 (Ambulance).
Basic first-aid assistance is available on-site. For anything beyond minor needs, guests are directed to the nearest medical facility.
Yes. The hotel follows all national Health & Safety regulations, ensuring a safe environment for all guests.
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