We accept cash upon arrival, credit card payment at the hotel, bank transfer within 24 hours for the 30% deposit, and IRIS payments for reservations completed through our website.
Is a deposit required to guarantee my reservation?
Yes, a 30% deposit is required for most bookings. Final balance is paid upon arrival unless otherwise stated in your booking confirmation.
Where can I find the full reservation and cancellation policies?
All detailed terms regarding payment schedules, cancellations, and amendments are available in the Booking Policy section of this website.
Is there an extra charge for additional guests?
Double room rates apply for two guests, family rooms for three. Any additional person can stay for an extra €15/night (includes extra bed, linen, and breakfast). Children under 3 years stay free of charge when sharing the parents’ bed.
What does the room rate include?
Room rates cover accommodation for the booked number of guests, daily cleaning service, bed linen and towels, and access to hotel amenities. State accommodation tax and any extra-person surcharges are not included.
Do you issue invoices for corporate stays?
Invoices can be issued upon request during or after booking. Please notify us in advance for smooth processing.
What is the minimum stay?
The minimum stay at Star Paradise is 3 nights in all season except 4 night minimum stay in High Season (July, August).
How can I cancel or modify my reservation?
Please contact us as soon as possible. Our cancellation and modification terms depend on the type of rate selected — refundable or non-refundable.
2. Check-in, Check-out & Guest Services
What are the check-in and check-out hours?
Check-in starts at 15:00 and check-out is until 11:00. Early or late arrangements may be possible depending on availability.
Is luggage storage available?
Yes, guests may store luggage at reception if they arrive early or depart later than the scheduled check-out time.
Can I request early check-in or late check-out?
Yes, subject to availability. Additional charges may apply during high-demand periods.
Do you offer assistance with luggage?
Yes, luggage assistance is available daily from early morning until early evening.
Is smoking allowed in the hotel?
No. Star Paradise is a non-smoking hotel. Ashtrays are provided only in designated outdoor areas.
Are pets allowed?
No, the hotel does not accept pets.
Is room service and luggage assistance available?
Yes — room service and luggage assistance are available daily, from early morning until early evening.
What happens if I arrive early / leave late?
If you arrive before 15:00 and your room is not ready, you may leave your luggage at reception and use common areas until check-in. For late departures, contact reception: late check-out may be possible, subject to availability and possibly extra charge.
Do you offer free Wi-Fi?
Yes — free Wi-Fi is available throughout the hotel, in rooms and public areas.
3. Facilities, Pool & Common Areas
What are the pool usage rules?
Children must be supervised by an adult at all times. Outside food or drinks are not allowed unless purchased from the pool bar.
Is the pool open all day?
The pool operates during posted daily hours. Please follow safety instructions and lifeguard guidelines where applicable.
Do the rooms include air conditioning?
Yes. Guests are kindly advised to switch it off when leaving the room to help conserve energy and ensure safe operation.
Should I unplug appliances when leaving the room?
For safety and environmental reasons, all electrical devices should be switched off or unplugged when the room is unattended.
How often is the room cleaned?
Cleaning service is provided daily.
Are towels and linens changed daily?
Cleaning is performed daily, while linens and towels are changed every 2–3 days according to eco-friendly guidelines unless requested sooner.
What time is breakfast served?
Breakfast buffet is served daily from 08:00 to 11:30 in the main breakfast area (garden/ dining hall).
Where is breakfast served and at what time?
Breakfast buffet is available daily from 08:00 to 11:30 in the main breakfast area.
Is breakfast included in the room rate?
During the high season (June 1 – August 31), breakfast buffet is included in all room rates. For all other dates, breakfast is optional and may be added at €12.50 per adult and €7.50 per child (up to 12 years old). Breakfast can also be served to your room on request, depending on availability.
4. Accessibility & Transportation
Is the hotel accessible for guests with mobility needs?
Yes. Support bars and accessibility features are available in key areas of the property to facilitate movement.
Can the hotel arrange transportation or taxi service?
Yes. Reception can assist you in arranging taxi services or transfers, including transfers from the airport, with an additional charge.
Is there parking at the hotel?
Yes, parking is available on or near the hotel premises. Contact reception for more details.
Are there public transportation options nearby?
Local taxi services and regional bus routes are accessible from Neos Marmaras. Our staff can guide you accordingly.
Can I rent a car or scooter through the hotel?
We can assist in connecting you with trusted local rental partners upon request.
5. Medical Assistance, Pharmacy & Emergencies
Is medical assistance available nearby?
Yes. Local doctors, health centers, and private clinics operate in the area. Reception can provide directions or assist in contacting a medical professional.
Where is the nearest pharmacy?
Several pharmacies operate in Neos Marmaras. Our reception team can inform you about distances and opening hours.
What should I do in case of an emergency?
Please contact reception immediately. Emergency numbers in Greece are: 112 (General EU Emergency Line), 166 (Ambulance).
Do you provide first-aid support?
Basic first-aid assistance is available on-site. For anything beyond minor needs, guests are directed to the nearest medical facility.
Is there a COVID/Health protocol in place?
Yes. The hotel follows all national Health & Safety regulations, ensuring a safe environment for all guests.
