At Star Paradise Hotel, we aim to create a smooth and comfortable stay for every guest. Our accommodation policy ensures that the facilities, services and overall atmosphere remain enjoyable and safe for everyone. By staying with us, you acknowledge these guidelines, which help maintain the quality and harmony of our hotel experience.
Contact Us
General Terms
Guests are kindly asked to treat the hotel, its rooms and all shared areas with care throughout their stay. Our team is always available to assist and support you in any matter related to your comfort and safety.
Check-In & Check-Out
Check-in begins at 14:00, while check-out must be completed by 11:00. The arrival day is counted in full regardless of time. Late departures may incur extra charges. Upon arrival, all guests must present a valid passport or ID and sign the required registration forms in accordance with local regulations.
Room Rates & Taxes
Accommodation rates are listed in euros per room per night and include VAT and municipal taxes. They do not include the Climate Crisis Resilience Fee, which amounts to 5€ per room per night and is paid separately upon arrival.
Payment Methods
Payments may be made in cash up to 500€, by bank transfer to our business account, by debit or credit card via POS, or through IRIS.
Minimum Guest Age
The minimum age for independent check-in is 18 years old. Guests under this age cannot be accommodated without the presence of a parent or legal guardian. Valid identification is required for all occupants.
Damages & Responsibility
Guests are expected to use their room and all hotel facilities responsibly. Any damage, whether accidental or intentional, must be compensated before check-out. We kindly ask that any malfunction or issue inside the room be reported within the first hour of check-in.
Accommodation Terms
Guests are requested to report any issues or deficiencies to the reception within the first hour of check-in to ensure prompt resolution and a comfortable stay. Additionally, room usage must comply with the terms of your booking and the property’s policy.
Guest Conduct
We maintain a peaceful and respectful environment for all guests. Repeated disturbances, disrespectful behavior or inappropriate conduct may result in denial of stay and removal from the hotel within 24 hours.
Children & Infants
Children under the age of three stay free of charge when sharing their parents’ bed. For children up to 12 years old, breakfast is available at 7.5€ per child. Children must remain under adult supervision throughout their stay.
Visitors & Third Parties
Only registered guests may access or stay inside the hotel rooms. Visitors are not allowed without prior approval from the hotel management.
Smoking Policy
Smoking is strictly prohibited inside all rooms and enclosed areas of the hotel. Guests may use outdoor areas where smoking is permitted.
Linen & Towels
Towels and linen must remain inside the room. They are not suitable for beach or pool use and cannot be taken outside for hygiene and safety reasons.
Waste & Hygiene
Guests are kindly requested not to throw paper, wet wipes or foreign objects into the toilet. Every room is equipped with bins, and larger waste bins are available on the ground floor.
Furniture & Layout
For safety and maintenance reasons, moving or rearranging furniture inside the room or common areas is not allowed.
In-Room Kitchen Use
In rooms equipped with a kitchenette, guests must use the provided equipment responsibly. Strong-odor cooking, frying and use of unauthorized devices are not permitted. Dishes and utensils must be cleaned by the guest, and the hotel cannot be held liable for accidents caused by improper use.
Refuse And Terminate Of Stay
Star Paradise Hotel maintains the right to refuse accommodation or to end an ongoing stay whenever circumstances threaten the safety, order or proper functioning of the hotel. These measures are applied only in cases where a guest’s behavior or the conditions of their reservation violate fundamental policies that ensure a secure and respectful environment for everyone.
Right to Refuse or End a Stay
Star Paradise Hotel maintains the right to refuse accommodation or to end an ongoing stay whenever circumstances threaten the safety, order or proper functioning of the hotel. These measures are applied only in cases where a guest’s behavior or the conditions of their reservation violate fundamental policies that ensure a secure and respectful environment for everyone.
Reservation Policy Violations
A stay may be declined or terminated if the guest does not meet the terms outlined in their booking. This includes incorrect personal information, misuse of booking channels, failure to respect rate policies or any attempt to alter the reservation conditions without authorization.
Fraudulent or Invalid Payments
If a booking has been made using fraudulent payment methods, unauthorized credit cards or any transaction identified as suspicious or invalid, the hotel maintains the right to cancel the reservation immediately and deny check-in.
Age Restrictions
Guests who do not meet the minimum age requirement of 21 years for independent check-in cannot be accommodated without a parent or legal guardian. If the guest arrives unaccompanied and does not meet the age criteria, the reservation may be cancelled without compensation.
Identity Verification
All guests must be able to confirm their identity with official documentation. If the person who arrives cannot prove that they are the person listed on the reservation, the hotel may refuse check-in for security reasons.
Failure to Provide Required Documents
If a guest refuses to provide a valid passport or identification upon arrival, the hotel cannot complete the registration process. In such cases, entry to the property may be denied.
Health Concerns & Contagious Illness
To protect all guests and staff, the hotel may decline accommodation if a visitor shows symptoms or has confirmed presence of a contagious disease that may pose a risk to others.
Violence or Threatening Behavior
Any form of aggression, harassment, physical intimidation or threatening conduct towards staff or other guests is grounds for immediate termination of stay without refund.
Misconduct & Disruptive Behavior
Repeated disturbances, offensive language, loud or inappropriate actions that disrupt the peace of the hotel may result in removal from the property. The goal is to maintain a respectful, calm and safe environment for all.
Theft, Vandalism & Repeated Negligence
Any incident involving theft, deliberate property damage or repeated careless behavior constitutes a serious violation of hotel policy. Such behavior can lead to immediate eviction and potential financial charges for repair or replacement.
Unauthorized Gatherings or Events
Organizing parties, gatherings or hosting additional people in the room without written approval from the hotel is strictly prohibited. Unauthorized events can cause disturbances and pose safety risks, and therefore may result in termination of stay.
Alcohol Abuse & Illegal Substances
Excessive alcohol consumption, disorderly intoxication or the possession/use of illegal substances is not tolerated and may lead to removal from the premises.
Damages And Wear
Any damage or wear beyond normal use caused by misuse or negligence is the guest’s responsibility, who is liable for repair or replacement of the damaged amenities.
Damage Report
Guests are kindly requested to report any damage, malfunction or irregularity in their room to the reception within the first hour of check-in. This allows our team to assess the situation immediately and resolve any issue without inconvenience. Any problems reported later may reasonably be considered to have occurred during the guest’s stay.
Excessive Damage & Charges
Any deterioration that exceeds what is considered normal use is treated as guest responsibility. This includes misuse of appliances, careless handling of furniture or intentional disregard of the hotel’s guidelines. When necessary, our technical team evaluates the issue so the hotel can determine the nature and extent of the damage accurately.
Definition of Reasonable Use
Reasonable use refers to treating the room and its facilities with the same care you would show in your own home. Using equipment safely, avoiding unnecessary strain on furniture and keeping the room in a generally tidy condition are all considered normal behavior. When these standards are exceeded, the hotel may classify it as improper use.
Guest Responsibility
Guests are responsible for any damage or loss caused within their room or other hotel areas, whether the incident is accidental, intentional or caused by accompanying individuals. This responsibility also applies to visitors who may enter the premises temporarily under the guest’s supervision.
Compensation & Charges
If repair or replacement is required, the hotel reserves the right to apply the corresponding charges. Costs are calculated based on professional assessment and may be billed either during or after the guest’s stay, depending on when the damage is discovered and the procedures needed to resolve it.
Right to Refuse or Terminate Stay
Star Paradise Hotel may refuse accommodation or bring a stay to an immediate end in cases of serious policy violations. These include fraudulent bookings, refusal to present identification, violent or disruptive behavior, repeated negligence, vandalism, theft or presenting a risk to other guests through illness or misconduct. These measures are in place to uphold the safety and comfort of our entire community.
Room Condition Upon Departure
Upon departure, we ask that the room is left in a respectable and orderly state. Normal use is expected and fully acceptable; however, excessive disorder, strong odors or significant mess that goes beyond daily cleaning standards may result in additional cleaning fees. Our aim is to ensure every guest arrives in a room that feels fresh, welcoming and properly cared for.
